Your privacy matters to us. This Privacy Policy explains exactly what personal data 9ph link collects, why we collect it, how we use it, and the rights you have over your own information as a player on our platform.
These cards highlight the core principles of how 9ph link handles your data. They are a summary only — please read the full policy below for complete details.
9ph link collects only the personal data necessary to operate your account, verify your identity, process transactions, and comply with Philippine regulatory requirements. We do not collect data we do not need.
All data transmitted between your device and 9ph link is encrypted using 256-bit SSL. Sensitive financial data is stored in isolated, access-controlled environments. We conduct regular security audits to maintain the integrity of our systems.
9ph link does not sell your personal data to third parties. We share data only with trusted service providers who support platform operations — such as payment processors and KYC verification partners — and with regulatory authorities as required by law.
As a data subject under Philippine law, you have the right to access, correct, and request deletion of your personal data. You may also object to certain types of processing and withdraw consent where processing is consent-based.
9ph link uses cookies and similar technologies to keep you logged in, remember your preferences, and analyze platform usage. You can manage cookie preferences through your browser settings at any time without affecting your ability to use the platform.
We will only send you promotional emails or SMS messages if you have opted in to receive them. You can unsubscribe from marketing communications at any time through your account settings or by contacting our support team directly.
Important Notice: This Privacy Policy ("Policy") describes how 9ph link ("we," "us," or "the Platform") collects, uses, stores, and protects the personal data of players and visitors ("you") in connection with the use of our website, mobile application, and related services. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
9ph link is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.
This Policy applies to all personal data collected through the 9ph link website at https://9ph-link.com, the 9ph link mobile application, and any other service or channel through which you interact with us. It covers data collected during registration, account use, financial transactions, customer support interactions, and general browsing of the Platform.
9ph link operates in the Philippines and is subject to the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). We take our obligations under this law seriously and have implemented policies and procedures to ensure full compliance.
For the purposes of the Data Privacy Act of 2012, 9ph link is the personal information controller responsible for the personal data collected through this Platform. This means we determine the purposes and means by which your personal data is processed.
If you have any questions about this Policy or wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) at the contact details provided in Section 15 of this Policy. We will respond to all data privacy inquiries within fifteen (15) business days of receipt.
9ph link collects personal data through several channels and at various points during your use of the Platform. The categories of data we collect are described below.
When you create a 9ph link account, we collect the following information:
To comply with Philippine anti-money laundering regulations and to verify your identity, we may collect:
When you make deposits or withdrawals, we collect transaction-related data including payment method details (e.g., GCash account reference, bank account number), transaction amounts, dates, and reference numbers. We do not store full card numbers or complete e-wallet credentials on our servers.
We automatically collect certain technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, pages visited, session duration, game activity logs, and referring URLs. This data is used for security monitoring, fraud prevention, and platform improvement.
When you contact 9ph link support, we collect the content of your communications, including chat transcripts, email correspondence, and any attachments or documents you provide. This data is retained to resolve your query and to improve our support services.
Data Minimization: 9ph link adheres to the principle of data minimization. We collect only the personal data that is necessary for the specific purpose for which it is being processed. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Name, email, mobile number, DOB | Account creation, age verification |
| KYC / Identity Data | Government ID, selfie, proof of address | Identity verification, AML compliance |
| Financial Data | GCash reference, bank account, transaction history | Payment processing, fraud prevention |
| Technical / Usage Data | IP address, device info, game logs | Security, analytics, platform improvement |
| Support Data | Chat transcripts, email correspondence | Query resolution, service improvement |
| Marketing Data | Communication preferences, opt-in status | Promotional communications (with consent) |
9ph link uses the personal data we collect for the following purposes:
Under the Data Privacy Act of 2012, 9ph link processes your personal data on the following legal bases:
The majority of data processing by 9ph link is necessary for the performance of the contract between you and the Platform — specifically, to provide you with access to our gaming services, process your transactions, and manage your account. Without this processing, we cannot provide the services you have registered for.
Certain processing activities are required by law. These include identity verification and KYC procedures under the Anti-Money Laundering Act, age verification under Philippine gambling regulations, and transaction reporting obligations to regulatory authorities.
9ph link processes certain technical and usage data on the basis of our legitimate interests in maintaining platform security, preventing fraud, and improving our services. We have assessed that these interests are not overridden by your privacy rights in the context of the data involved.
Where processing is not covered by the above bases — particularly in relation to marketing communications and certain optional data collection — we will ask for your explicit consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
9ph link does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the following limited circumstances:
We engage trusted third-party service providers to support the operation of the Platform. These include payment processors (such as GCash and PayMaya integration partners), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and analytics services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
9ph link may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where we are legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of 9ph link's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Policy.
No Data Sales: 9ph link will never sell your personal data to advertisers, data brokers, or any other third party for commercial gain. Your data is used solely to operate and improve the Platform and to meet our legal obligations.
9ph link primarily stores and processes your personal data within the Philippines. However, some of our third-party service providers — particularly cloud infrastructure and KYC verification partners — may process data in other countries. Where such transfers occur, 9ph link ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.
These safeguards may include contractual clauses requiring the recipient to maintain data protection standards consistent with the Data Privacy Act of 2012, or reliance on the recipient's certification under a recognized data protection framework. If you would like more information about the safeguards applicable to any specific international transfer, please contact our Data Protection Officer.
9ph link retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.
9ph link uses cookies and similar tracking technologies — including web beacons and local storage — to enhance your experience on the Platform, maintain session security, and gather analytics data.
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to log in or use certain features of the 9ph link platform. Instructions for managing cookies are available in the help documentation of your browser.
No Third-Party Advertising Cookies: 9ph link does not use third-party advertising or tracking cookies. We do not allow external advertisers to place cookies on the Platform or to track your browsing behavior across other websites.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9ph link:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all valid requests within fifteen (15) business days. We may need to verify your identity before processing your request.
9ph link is strictly an adult platform. Access to real-money gaming services is limited to individuals who are at least 21 years of age, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21.
During registration, we collect date of birth information and conduct age verification procedures to enforce this restriction. Where we discover that an account has been registered by a person under 21 years of age, we will immediately close the account, delete the associated personal data to the extent permitted by law, and handle any funds in accordance with applicable regulations.
We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered an account on 9ph link, please contact our support team immediately.
9ph link implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While we take every reasonable precaution to protect your data, no system is completely immune to security threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 9ph link will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.
9ph link may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, special events, and platform updates. We will only send marketing communications where you have explicitly opted in to receive them during registration or through your account settings.
You can opt out of marketing communications at any time by:
Please note that opting out of marketing communications does not affect transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent as part of the normal operation of your account and cannot be disabled.
No Spam: 9ph link does not engage in unsolicited bulk messaging. All marketing communications are sent only to players who have actively opted in. We respect your inbox and will not bombard you with irrelevant messages.
9ph link reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. The most current version of this Policy will always be available on this page, with the "Last Updated" date reflecting the date of the most recent revision.
Where changes are material — meaning they significantly affect how we collect or use your personal data — we will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy.
We encourage you to review this Policy periodically to stay informed about how 9ph link protects your personal data. If you have any concerns about any changes to this Policy, please contact our Data Protection Officer before continuing to use the Platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 9ph link, please contact our Data Protection Officer. We are committed to addressing all data privacy inquiries promptly and transparently.
You may reach our Data Protection Officer by email at: [email protected]
For general support inquiries, you may contact our customer support team at: [email protected]
If you are not satisfied with our response to your data privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines. The NPC is the government body responsible for administering and enforcing the Data Privacy Act of 2012 in the Philippines.
Response Time: 9ph link will acknowledge all data privacy inquiries within three (3) business days and will provide a substantive response within fifteen (15) business days. For complex requests, we may require additional time and will keep you informed of the expected timeline.
For more information about your rights and our platform policies, please also review our Terms & Conditions and visit our FAQ page. For responsible gaming support, visit our Responsible Gaming page.
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